Cubitag Europe

Return Policy & Warranty

We know you will love your new CubiTag but we also realize there are any number of reasons you may wish to make a return. All we ask is that each return must have a Merchandise Return Authorization (MRA)  number, so that we can ensure your return is handled smoothly.

To obtain an MRA number contact our staff at support@cubitag.com.

An MRA number will be provided and refund issued, for new goods purchased within 30 days of delivery. Please email a scanned copy of your original receipt, your name and mailing address  to support@cubitag.com.  Return shipment instructions will be provided. Please note you are responsible for the shipping cost of returned items

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@cubitag.com.

 

Warranty

An MRA number will be issued for goods with material defects or defective workmanship, within 1 year of purchase, in accordance with Intretech Hungary Kft.’s posted limited warranty. Intretech Hungary Kft. retains the right to offer a refurbished product in exchange for your returned product, or to offer a full refund. Please note you are responsible for the shipping cost of returned items. To receive an MRA under warranty please email support@cubitag.com and include a scanned copy of your original receipt, your name and mailing address to support@cubitag.com as well as a brief description of the defective material or workmanship. Upon confirmation of warranty eligibility our staff will provide and MRA and shipment instructions.

 

Shipping

To obtain an MRA number contact our staff at support@cubitag.com. Shipping instructions will be provided with the MRA number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

CubiTag Limited Consumer Hardware Warranty

 

WARRANTY

The Warranty contained herein applies to the CubiTag purchased by the Consumer directly from Intretech Hungary Kft. (“Intretech”). Intretech offers a limited 1-year manufacturer's warranty that will cover all manufacturing defects in materials and craftsmanship of CubiTag.  The warranty period is 1 year from the date of retail purchase. Warranty claims must be accompanied by a receipt showing original date of purchase.

If during this warranty period a defect arises we will either repair the product using new parts, replace the product with a new product, or refund the purchase price of the product.

 

EXCLUSIONS

This warranty does not apply to:

 

PROCESS

If you wish to submit a warranty claim, please contact us at support@cubitag.com and include your order details, a scanned copy of the original receipt and description of the manufacturing defect.

Should your warranty claim be approved you will be provided a Merchandise Return Authorization (MRA) and shipping instructions.

 

DISCLAIMER

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Intretech Hungary Kft. disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, Intretech Hungary Kft. limits the duration and remedies of such warranties to the duration of this express warranty and, at Intretech Hungary Kft.’ option, the repair or replacement services described above. Some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you. Intretech does not warrant uninterrupted or error free operation of the CubiTag.  The Warranty remedies expressly provided herein will be Consumers sole and exclusive remedies.

 

LIMITATION OF DAMAGES

In addition to the above warranty disclaimers, to the maximum extent permitted by law, neither Intretech Hungary Kft. nor its suppliers shall be responsible or liable with respect to any subject matter of this agreement or terms or conditions related thereto under any breach of contract, negligence, strict liability or any other theory (a) for loss or inaccuracy of data or cost of procurement of substitute goods, services or technology, or (b) for any indirect, incidental or consequential damages including, but not limited to business interruption, loss of revenues and loss of profits. The foregoing shall apply even if Intretech Hungary Kft. has been advised of the possibility of such damages. To the maximum extent permitted by law, Intretech Hungary’ aggregate cumulative liability hereunder shall not exceed the original purchase price paid for the product that caused such damage. Certain states (countries and provinces) do not allow the limitation of liability for incidental or consequential damages, so the exclusions set forth above may not apply to you.

 

Additional Applicable Notes: